We purchase a head board and frame from nine clouds just over a week ago. We had wanted to have it the same day, but were told that they would have to order one and it would take one week for them to order and receive it. After waiting for a week, the delivery truck showed up with the floor model. We paid full price and waited a week and they delivered a scratched floor model! They didn’t even warn us, I think they thought they could slip it past us.
Very unprofessional.

Firt time in one of their mattress stores. We got a new Tempurpedic from them last month and what a difference it makes compared to our old bed. Shopped around and they had a very competitive price as it was on sale. Drivers showed up on time and took it upstairs and even set the frame up for my wife. Will need a spare room bed soon and will be going back to see them.

I was one of the first customers back in 2004 and I am still LOVING my mattress!

January 2013 I called to find out when my 5 year Blanket Covereage expired and was told it was still valid. The rep filled out workorder and told me a Tech would call to setup an appointment within 3 business days. After my making several followup calls because The Brick doesn't bother to call their customers back I found out the workorder should have never been taken and my coverage had expired. I was offered (and excepted) a $200.00 Gift card for their errors. Now they claim there are no notes about my Gift Card, and they are not replying to my emails or returning my phone calls. I spoke to 3 reps who gave me wrong information, and one who resolved everything to my satisfaction until it came time to collect. My final contact was with yet another rep who gave me wrong information AGAIN because she didn't care enough to investigate unless I forced her to. Getting any sort of Customer Service from her was like pulling teeth! She had such confidence in her Management she told me there was nothing they could do to help me. After insisting 3 times to be transfered to a Manager she finally did. I guess she was right that thay can't help, because that was March 6th and they still haven't called me back.

Saved Over 500.00 on my sleep set at Mattress Depot Love the Fake Cop Cars. Its my Third Set From There. Would not dream of going anywhere else.

Purchased a King mattress and box spring set today.
Salesperson was helpful, not pushy, and gave me just the information I needed.
Kim at the reception desk was friendly, efficient, and enjoyed talking to you as she completed the paperwork!
I thoroughly enjoy shopping here! Cindi

• By:	NTEPPERMAN ( Company Rep. )

  Reply from Noah Tepperman
  

  Dear Cindi,
  
  Thank you for your mattress purchase- I hope that you get many nights of good, solid sleep on it!
  
  As well, thanks for your feedback about your sales experience as well as Kim's service at the front counter. I keep hearing her name from very happy customers like you, and when its your name on the side of the building, that's the best feedback to get!
  
  Thank you for being a Tepperman's customer, and we look forward to taking care of you the next time we see you.
  
  Sincerely,
  
  Noah Tepperman

Very good

Awesome Sales Staff, very helpful had demonstrations and were able to answer all of my questions and help me find the right mattress. Delivery was on schedule and they were able to accomodate my urgent delivery need. Delivery driver very polite and courtious. Fantastic bed, best sleep ever. I definatley recommend this company.

Love this brand greatest sleep of my life. Good Deal too :)

My friend got a single bed tonight from Mike The Matress Guy, for her *little guy* He is so happy and pleased. It's where i'm going when we need a bed. Thank You Mike! Connie and the Little Guy. Merry Christmass

worst furniture store in Canada! Zero customer service and professionalism.Don't value your time or money! Never going back again, worst experience of my life!

Replaced the mattress on my elderly dads bed at a very good price. After three months, old dad was driving me nuts complaining of a slight flaw. I called CJ Mulholland. They picked up the mattress, repaired it and returned it the very next day. Dad did not miss one nights sleep in his bed. Top that big box stores! Thank You CJ.

Hi! So far I tried 3 mattresses from Dormez-vous and they are all too firm at the head and shoulder level. The other 2 collapsed in the middle...and it's not because I weigh alot because my weight is 110 lbs. I complained to the company and they are telling me that I can get a final exchange. I told them that I was fed up with their exchanges and mattresses so I wanted a reimbursement, which they refused!! Who can I speak too that would help me? Does anyone know how to get the coordinates for Lynn Martel or Christine McGee or Stephen Gunn?

This is the second mattress set we have bought from the brick. Excellent service, delivery and follow up. We bought our first Simmons mattress from brick five years ago, last year the mattress started to twist at side. Phoned the Brick, a serviceman came out to inspect, submitted his report and three weeks later we had a new mattress. This is why we returned to purchase another mattress set for our family.

My wife and I purchased 5 appliances and a bedroom set. The delivery was scheduled for a Saturday. Got a call in the morning with a 2 hour window and they showed up with in the window. Their was a dent on the washer and I called the manager Darcy and he was very helpfull. We where offered a discount or a replacement washer. Overall a great experience.