I Purchased 6 Dining Chairs Tuxedo brand in Sep 2017 and were promised delivery on 3rd October 2017. Wen I went to pick up the chairs on the 5th or so, I was informed by a very sweet CS agent by the name of Ms Harjeet Kaur that the chairs will now be delivered to them on the 6th of November by the suppklier. Naturally I was infuriated since I had paid for the chairs upfront and wanted to cancel my order since there was no reason to delay them. She took up my complaint and the case to her Manager instantly and very professionally handled me (in that anger mode). She also explained to me the great quality of the chairs that I was buying and assured me that Brick will look after me to make sure that I am put to no more inconvenience. There was another gentleman next to me who had the same complaint and was almost not paid heed to by another agent who handled him. However, Harjeet handled my case professionally as well as followed up the supply of my chairs right till the end, I e today when I picked up the beautiful chairs finally. It is due to polite and understanding Sales people like Harjeet that I understood their problem and Brick did not lose me as a customer. Keep up the great work Harjeet. Well done.
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I took my wife to this store thinking we will get what we want.sales guy sony approch us and we explain about our small house and we need small set of furniture,he showed white colour
Set,two chairs and atoman,my wife like it and onlyask to change the colour,after 3 delayed delivery furniture arrived,it is 3 chairs.my wife was so upset and call the store ,answer was you didnt pay for small chair anb it is free you can give it to someone if you dont like.this is the customer service she got.after more than 10 times i was able to contact the guy and reply was same.i am in the hospitality industry over 15 years,i never expect this type of answer,in order to solve the issue,these guys ignoring go around,worst customer experience.
Not only did they help me on the spot replacing the foam in my cushions but they also added the extra Dacron. Now my cushions look and feel better than they ever have, done by a business that puts their costumers first.
We bought a sofa from the Ancaster Bad Boy location on the Sunday of the Labor Day long weekend. Delivery was scheduled for today, the following Wednesday. After not receiving a call the night before or the morning of giving us a window for delivery, we contacted them. Apparently, head office was supposed to notify us that deliveries were pushed back a day because of the long weekend. How the employees didn't know when booking this is beyond me. No call, no heads up, nothing. After contacting the Ancaster location they said 'sorry, head office should've called'. I had already missed lecture as a university student, and my partner is unable to take another day off work. Worst organization and customer communication I've ever seen.
We recently bought a recliner chair with electric recline. We have to say that the service was excellent. A very personable young man waited on us and helped us to make a decision that was right for us. We chose to pay in the 3 month period, paying $300 now and the rest when we picked up the chair which we thought would be the next day. My wife was not well so I had to take her home before the transaction was complete. I took her home and came back to the store and completed it only to find that there were no chairs available anywhere in your chain. It would be the end of October before we could get one. We thought of cancelling the order and did so but then decided to continue and wait until a chair arrived.
We believe that we should not have to pay anything more on the chair until three months after the chair arrived since we had to wait so long and were not informed of the delay until we actually agreed to wait for the chair to arrive. We insist on this since we agreed to the transaction without knowing that we would have to wait so long. We really wanted the new chair within a day or two of the agreement we made with Bad Boy.
Sincerely, Bob and Jean Schmitt
We Bought a igloo upright freezer on the 19 th of june 2017, on the 22 nd of august it died.
I phoned the brick was told to we could get a replacement or repaired, so i said replacement would be fine.
Took it back to the store, ended up they have no placements they told me to repair I had to take it home again over an hour drive out side the city, then take a day off work losing wages for a service person to come and look at it as they want repair on site. they did offer me a chest freezer but thats no good as I don't have the room
They refuse to refund my money meanwhile I am out over 500 dollars in spoiled meat.
Offered me an instore credit for 1 year and for what I have know idea as I don't want to deal with them any more.
Stay away from them as they are not good for their word.
this the first time I have ever written a bad review about any company or product, and I have written lots
we decide to buy the sofa bed after I checked on their website yesterday the price of sofa bed $799.77 & ottoman $249.77 the sales person went on preparing the payment only there's a problem it's not on sale anymore and the manager cannot change the PRICE. The tag price still on sale and their website still says the sale price until today ( I checked again )So who is not doing their homework. The manager was pretty useless, when it was their error for advertising the wrong price. I would had paid the difference but when the manager told us he could help if we buy another item I just lost it, and left the freaking store.Not coming to that store ever again.
I love this Bed. It was affordable and having the best sleep of my life!
I purchased a mattress for my son and his wife as a wedding gift and was VERY careful to ensure that it could be returned for a different firmness should they wish it. I was assured that this could be done, but for good measure, I obtained in writing the promise that this would be possible.
However, when the time came, they explained that another $400 would be owing. They were quick to point out that they were, in fact, allowing a return... but they didn't say that it wouldn't be at an extra charge. Dan Ruppel, the sales manager at the King St. store was unwilling to help - said his hands were tied - and told me to contact Steve at the Courtland St. store.
When I visited Steve at that location, he rudely told me there was nothing to be done - it was pay the $400 extra or keep the mattress we had. When I very politely asked him about integrity and concern over customer satisfaction, he actually admitted that he couldn't care less about either and then adamantly ASKED ME TO LEAVE THE STORE!!!
I'm completely dissatisfied with this company and tell EVERYONE I know about its shoddy business practices. In short, STAY AWAY FROM THIS STORE AT ALL COSTS!
Ryan and his manager wouldn't recognize truth or honesty if it hit them square in the face.
These guys think they are clever in their practice of deception and dishonesty. Ryan assured us he would price match but insisted we come to the store. When we arrived, he tried to sell us half the inventory there before finally saying he made no such promise to price match.
Wasted our time. We will shop elsewhere. Idiots.
If I cared to waste more time, I would forward the invoice for all the appliances that will will buy elsewhere so that he can suffer in the knowledge that he f'd himself out of a sweet commission.
Buyer Beware. Watch out for these slimeballs.
Do NOT BUY anything from this store
Bought a new sectional spring broke in 2 weeks on one side of the sofa tech came in and said yes this needs to be fixed with the foam and the cushion to be replaced - but he also said you will have to chase behind them to fix it as they do not go by the technicians reports if they need to spend !!!
No call back from the Brick - I called after 9 days and was told no nothing wrong with your sofa !!! just like what the Tech had said !
Paid for the warranty too !!!!
We returned to this store, after having bought a fantastic dining table over 14 years ago, a table that we continue to love and get compliments about. That table was delivered 2 hours north of the city, in a horrible snowstorm. The delivery people arrived at 10pm, determined to get us our table despite the obstacles. This was exceptional service which went way beyond our expectations.
We recently returned to purchase a custom made upholstered bed, based upon a picture we had seen of what we thought was the bed we wanted. Patrick, in his unassuming way, assisted us in taking what we had in mind and making it even better and more striking. He knew exactly what we wanted. It looks fantastic. Patrick accommodated a quick turnaround when he heard we had visitors from overseas coming. Again, the delivery people are to be commended for their care and courtesy, this time the delivery being in Toronto. We are most impressed by the service we received from Patrick and his employees and his willingness to listen to our wishes and create something which exceeds it. That is rare in the service industry today.
I bought a Coffe table. It was missing parts and have some other issues as well. I talked with customer service about that. They didn't give me the satisfied answer and said talk with their service dept. They don't know how to deal with the customer at all.
I suggest never buy anything from this Lastmen's Bad boy store in Burlington Their service is ridiculous.
I bought a mattress from this company and I asked the salesmen should I have a issue how the warranty process work. He just told me that you just call and customer service will exchange it without any question. I asked directly don't someone have to inspect the problem. He said no they will just replace it no question. Now I called their customer service and informed them that I have a noisy and my mattress is drooping on one side after I bought it. They tell me that they will send me 2 forms which I have to fill in and take pictures what a crap service that is not what I was told by the salesman when I bought this crappy mattress. All their salesmen lie and when you call customer service they are the most biggest fools I have ever dealt with before. If this company was truthful in the beginning and explained the warranty process when I first asked them I would have not bought this crap product. They are misleading customers and I am going to call Industry Canada and complain...
I bought a mattress from this company and I asked the salesmen should I have a issue how the warranty process work. He just told me that you just call and customer service will exchange it without any question. I asked directly don't someone have to inspect the problem. He said no they will just replace it no question. Now I called their customer service and informed them that I have a noisy and my mattress is drooping on one side after I bought it. They tell me that they will send me 2 forms which I have to fill in and take pictures what a crap service that is not what I was told by the salesman when I bought this crappy mattress. All their salesmen lie and when you call customer service they are the most biggest fools I have ever dealt with before. If this company was truthful in the beginning and explained the warranty process when I first asked them I would have not bought this crap product. They are misleading customers and I am going to call Industry Canada and complain about them. When you are told about your warranty in store they say should there be a noise or anything wrong with the product and they exchange it right away. This is misleading the consumer at point of purchase and Industry Canada should investigate how this company is misleading the consumer. I was not told about the full fact of how this process works. I was told it would be exchanged right away.
Your salesman gave me false and misleading information and used deceptive marketing practices which is against the Competition Act. This Act also prohibits making misleading statements about warranties and guarantees, as your salesman did with me.
Your staff has failed to provide enough information regarding the warrant for the consumer to make an informed purchase. I feel I was mislead and industry Canada has strict rules that companies must follow which your company did not. I will be calling them.
So, after reading so many posts online how people were lied to buy this company Industry Canada needs to be made aware of how this companies staff lies.
PLEASE STAY AWAY FROM THIS COMPANY THEY ALL LIE AND IF YOU DO BUY GOOD LUCK YOU WILL BE POSTING A NOTE HERE LIKE THE REST OF US DID.
dealt with Frank very professional