sounds to me like they are a bad manufacture of beds how do they stay in business with all the bad reviews. where i was going to buy they told me they were the best in canada not good cant take a chancem the good reviews i see i can tell they are from inside to flowerie
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LATEST BED AND MATTRESS STORE REVIEWS
very bad customer its been few months I been trying to resolve my probled sent email with pictures of ripped sofa have not heard back
nobody wants to help
went to scarborough location of Lawrence and kennedy spoke with Mellissa very disappointed the way she treated me she was answering to every single question that this is the head office policy
very very disaapointed
If it was possible, I would have given this place 0 stars. The worst customer service ever. They said that they will deliver the furniture between 10th and 15th Jan. When we called on 17th they said that they had been trying to call me on my cell 10s of times. False claim, because I never got a call from them while I kept receiving calls from everyone else. Then they said that they will deliver the stuff (queen size bed) on 19th Jan between 5 PM and 8 PM. The delivery truck came at 11.30 PM. With a wrong mattress. When my wife went to the shop today to check ask when will the correct mattress come, Sunny started bad-mouthing and spoke very unprofessionally and disrespectfully. Same treatment was given to my parents also who were accompanying my wife. When I called 15 minutes after, he said unrepeatable things about my family and started badmouthing me too. I know that mistakes do happen in business. But disrespecting your customers will never take you anywhere. I suggest people keep away from this place. You can get the same furniture from anywhere else. If you want to avoid having a bad experience then avoid this place.
Bonded Leather Sofa Set
After 3 years of light use by two adults, the set had cracked and peeled badly. After the misrepresentations by the sales clerk, 3 years prior, I lodged a complaint with the warranty program and the head office. This was a waste of time. No one would offer any compensation. I strongly considered filing a statement of claim in Small Claims Court against Lastman's Bad Boy, but did not follow through as I am busy and did not want to throw more time and money at this cause. Fortunately, I met Mr. George Salter, the manager of the Burlington store. During my complaint process, he asked me to visit the store and stated he would make the situation satisfactory to me on the purchase of a new set. We stopped in to meet George and walked away feeling that he was indeed sympathetic to our situation and would assist us where he could. Last week, some 4 months after first meeting George, we returned to see him and successfully purchased a new sofa set in fabric...
Bonded Leather Sofa Set
After 3 years of light use by two adults, the set had cracked and peeled badly. After the misrepresentations by the sales clerk, 3 years prior, I lodged a complaint with the warranty program and the head office. This was a waste of time. No one would offer any compensation. I strongly considered filing a statement of claim in Small Claims Court against Lastman's Bad Boy, but did not follow through as I am busy and did not want to throw more time and money at this cause. Fortunately, I met Mr. George Salter, the manager of the Burlington store. During my complaint process, he asked me to visit the store and stated he would make the situation satisfactory to me on the purchase of a new set. We stopped in to meet George and walked away feeling that he was indeed sympathetic to our situation and would assist us where he could. Last week, some 4 months after first meeting George, we returned to see him and successfully purchased a new sofa set in fabric material. On the experience and advise of George and salesman Patrick Nicastro, we chose a good set. These 2 gentlemen were very professional, restored my faith in the retail industry and I was able to negotiate a final price that was reasonable and satisfactory to us. Rano and Alfred Annis
The worst online seller I have ever dealt with. Beware of extortionate overcharging on international shipping. Duvet shipping quoted at $400 for $1400 duvet. I found other quotes up to half the cost. Bettenhaus refused to sell me a duvet unless I paid their shipping costs at double the going rate. I was not permitted to even buy the duvet and have someone collect it on my behalf! I had to buy with their overpriced shipping or not at all. If you do buy and pay their shipping cost at extortionate rates can you trust such a company to honour returns or product claims? Beware of Bettenhaus. Buy from someone who is honourable and honest and trustworthy.
I Purchased 6 Dining Chairs Tuxedo brand in Sep 2017 and were promised delivery on 3rd October 2017. Wen I went to pick up the chairs on the 5th or so, I was informed by a very sweet CS agent by the name of Ms Harjeet Kaur that the chairs will now be delivered to them on the 6th of November by the suppklier. Naturally I was infuriated since I had paid for the chairs upfront and wanted to cancel my order since there was no reason to delay them. She took up my complaint and the case to her Manager instantly and very professionally handled me (in that anger mode). She also explained to me the great quality of the chairs that I was buying and assured me that Brick will look after me to make sure that I am put to no more inconvenience. There was another gentleman next to me who had the same complaint and was almost not paid heed to by another agent who handled him. However, Harjeet handled my case professionally as well as followed up the supply of my chairs right till the end, I e today when I picked up the beautiful chairs finally. It is due to polite and understanding Sales people like Harjeet that I understood their problem and Brick did not lose me as a customer. Keep up the great work Harjeet. Well done.
Purchased a bed from this location in early October. The salesman, Pavel Garbuzov, told us he had a bed that was only used for staging at show homes in Edmonton and cut the price by $1000. He assured us it had never been used to sleep on. The bed arrived a week ago and was most certainly a used bed as it already has body compression marks in the bed. This place is a rip off. He acted like he was doing us a favour when he knew he was ripping us off and lying to us. Avoid this store.
Not only did they help me on the spot replacing the foam in my cushions but they also added the extra Dacron. Now my cushions look and feel better than they ever have, done by a business that puts their costumers first.
We recently bought a recliner chair with electric recline. We have to say that the service was excellent. A very personable young man waited on us and helped us to make a decision that was right for us. We chose to pay in the 3 month period, paying $300 now and the rest when we picked up the chair which we thought would be the next day. My wife was not well so I had to take her home before the transaction was complete. I took her home and came back to the store and completed it only to find that there were no chairs available anywhere in your chain. It would be the end of October before we could get one. We thought of cancelling the order and did so but then decided to continue and wait until a chair arrived.
We believe that we should not have to pay anything more on the chair until three months after the chair arrived since we had to wait so long and were not informed of the delay until we actually agreed to wait for the chair to arrive. We insist on this since we agreed to the transaction without knowing that we would have to wait so long. We really wanted the new chair within a day or two of the agreement we made with Bad Boy.
Sincerely, Bob and Jean Schmitt
We Bought a igloo upright freezer on the 19 th of june 2017, on the 22 nd of august it died.
I phoned the brick was told to we could get a replacement or repaired, so i said replacement would be fine.
Took it back to the store, ended up they have no placements they told me to repair I had to take it home again over an hour drive out side the city, then take a day off work losing wages for a service person to come and look at it as they want repair on site. they did offer me a chest freezer but thats no good as I don't have the room
They refuse to refund my money meanwhile I am out over 500 dollars in spoiled meat.
Offered me an instore credit for 1 year and for what I have know idea as I don't want to deal with them any more.
Stay away from them as they are not good for their word.
this the first time I have ever written a bad review about any company or product, and I have written lots
we decide to buy the sofa bed after I checked on their website yesterday the price of sofa bed $799.77 & ottoman $249.77 the sales person went on preparing the payment only there's a problem it's not on sale anymore and the manager cannot change the PRICE. The tag price still on sale and their website still says the sale price until today ( I checked again )So who is not doing their homework. The manager was pretty useless, when it was their error for advertising the wrong price. I would had paid the difference but when the manager told us he could help if we buy another item I just lost it, and left the freaking store.Not coming to that store ever again.
I purchased a mattress for my son and his wife as a wedding gift and was VERY careful to ensure that it could be returned for a different firmness should they wish it. I was assured that this could be done, but for good measure, I obtained in writing the promise that this would be possible.
However, when the time came, they explained that another $400 would be owing. They were quick to point out that they were, in fact, allowing a return... but they didn't say that it wouldn't be at an extra charge. Dan Ruppel, the sales manager at the King St. store was unwilling to help - said his hands were tied - and told me to contact Steve at the Courtland St. store.
When I visited Steve at that location, he rudely told me there was nothing to be done - it was pay the $400 extra or keep the mattress we had. When I very politely asked him about integrity and concern over customer satisfaction, he actually admitted that he couldn't care less about either and then adamantly ASKED ME TO LEAVE THE STORE!!!
I'm completely dissatisfied with this company and tell EVERYONE I know about its shoddy business practices. In short, STAY AWAY FROM THIS STORE AT ALL COSTS!
Ryan and his manager wouldn't recognize truth or honesty if it hit them square in the face.
These guys think they are clever in their practice of deception and dishonesty. Ryan assured us he would price match but insisted we come to the store. When we arrived, he tried to sell us half the inventory there before finally saying he made no such promise to price match.
Wasted our time. We will shop elsewhere. Idiots.
If I cared to waste more time, I would forward the invoice for all the appliances that will will buy elsewhere so that he can suffer in the knowledge that he f'd himself out of a sweet commission.
Buyer Beware. Watch out for these slimeballs.
Do NOT BUY anything from this store
Bought a new sectional spring broke in 2 weeks on one side of the sofa tech came in and said yes this needs to be fixed with the foam and the cushion to be replaced - but he also said you will have to chase behind them to fix it as they do not go by the technicians reports if they need to spend !!!
No call back from the Brick - I called after 9 days and was told no nothing wrong with your sofa !!! just like what the Tech had said !
Paid for the warranty too !!!!
We returned to this store, after having bought a fantastic dining table over 14 years ago, a table that we continue to love and get compliments about. That table was delivered 2 hours north of the city, in a horrible snowstorm. The delivery people arrived at 10pm, determined to get us our table despite the obstacles. This was exceptional service which went way beyond our expectations.
We recently returned to purchase a custom made upholstered bed, based upon a picture we had seen of what we thought was the bed we wanted. Patrick, in his unassuming way, assisted us in taking what we had in mind and making it even better and more striking. He knew exactly what we wanted. It looks fantastic. Patrick accommodated a quick turnaround when he heard we had visitors from overseas coming. Again, the delivery people are to be commended for their care and courtesy, this time the delivery being in Toronto. We are most impressed by the service we received from Patrick and his employees and his willingness to listen to our wishes and create something which exceeds it. That is rare in the service industry today.